The organization created in 1998 by Mary Stewart started the organization through grant funding. Since its inception, it has earned a brand name in the industry owing to the exceptional salaries and benefits offered. This paper provides an executive summary on the case study relating to the Regency Grand Hotel and a review of managerial dilemmas with respect to organizational behavior concepts. Introduction The purpose of this report is to critically examine the issues faced by the Regency Grand Hotel both internally and externally. A new general manager John Becker an American with 10 years of management experience was appointed. The communication between the supervisor and the subordinate were not being conducted on definite terms which led the employees do whatever they could and deviated them for performing. Melanie delivered her baby girl on February 23, 2001.
Data administration is straightforwardly identified with the overseeing of the data in the association. The assignment will deliver a brief summary of the entire situation under which the hotel is passing through. The concept has benefited many organizations through managing and enhancing employee commitment and reducing employee turnover Ongori, 2009. In early 2002, she and her management team were debating how best to plan future expansion. John Becker had no plan for changes he implemented. Brand, Hampton Inn, Hilton Hotels 599 Words 3 Pages so.
This has resulted in some employees leaving their position and a degree of infighting emerging within the managerial structure. Case Analysis 6 MoneyGram International Answers Case Analysis 7 Hamilton County Department of Education Questions 1. This hotel was established by a local group of investors and was operated by a Thai general manger at the beginning. It will analyse different theories associated with these factors and will consider the options management has. Light rail, Manila, Manila Light Rail Transit System 1049 Words 4 Pages document is appropriate for its intended audience. For example, when purchasing a good, a company will choose a supplier, ensure the good is what they need, and receive the good.
As a result, several of these employees left the hotel. He failed to consider the Regency was already successful and profitable with high employee morale. The ownership of the hotel was later transferred to the American Hotel Chain. Words: 1780 - Pages: 8. Advertising, Brand, Brand loyalty 1089 Words 4 Pages 12 References 13 Introduction The Regency Grand Hotel is one of the most prestigious and luxurious hotels in Bangkok, Thailand. Recommendations will also stem from the application of the theory to the structures of the Hotel in the next section. Job satisfaction Major issues in the case: Major issues in the case Organisational change inadequately managed.
Sitting incongruously in a lush green field, just minutes from Zurich's busy international airport, the prototype Golden Arch Hotel offers business. Becker expected the employees to be guest-oriented at all times to drive up the customer service. Becker introduced an empowerment strategy as an aspect that would increase employee motivation and satisfaction. This is the establishment of group attitudes, practices, customs and norms that stimulate the establishment of team objectives Harris 1984. In doing so, increase the responsibility of middle management and flatten the hierarchical structure. Communication—John empowered employees to make minor decisions while only elevating major decisions to management. The decision to choose Becker was easy due to his success in integrating pervious hotels in the past.
Culture is very important and different from one country to another, so understanding it will give an organisation the ability to use it to its advantage. The hotel started its journey 15 years ago and under the effective leadership of a Thai general manager it earned the reputation of being the most prestigious and most popular hotel in Bangkok. Managers should try to break the cultural difference and power distance barriers before trying to implement a different strategy Dean Foster Associates, 2011. Words: 1641 - Pages: 7. Consequences of Possible Solutions This alternative also fights for feedback both from management and employees. All decisions were at management level.
Organization — The Regency Grand Hotel Verbal and written complaints from the customers increase rapidly. He did not involve any staff in the change process nor did he have a change agent to help oversee the change process within the newly acquired hotel. However, only serious and complex issues. Becker failed to plan and implement change. .
Change - John made sweeping changes that once worked in the past for fledging acquired hotels. Issue 1 Becker said it was ok to make a mistake once, but not twice. This effectiveness and satisfaction was linked to shared values and the homogeneity of the team. To avoid incurring the same losses as to what the previous records of Hotel Continental have experienced and undergone. This new company allowed Justyna and Pradeep to play.
Introduction: Employee motivation and employee retention are held as the most important responsibility that a manager has to do Report Writing. They hotel offered very good employee benefits, above average salaries, plus job security. This direct interaction with Becker helped many employees to understand what he wanted and expected of them. It had 700 employees that time and use to provide good employee benefits, above market rate salaries and job security and bonuses regardless of the hotel performance during that year. The former pay system did not consider the performance of the individual or departments, as it was based on the organisations overall performance and each employee was rewarded the same. Grand Jean uses an outsourcing strategy in production by contracting with independent manufacturers to expand supply to match growing global demand. In addition, new management strategies were not accompanied by effective communicational concepts and, as a result, the employees found no agreement while interacting with each other in search for the right decision.